Comments on: Have Great Customer Service. Period. http://www.leapzonestrategies.com/blog/2009/08/13/great-customer-service/ Learn easy-to-implement, proven strategies to increase Efficiency, Brand Equity & Profitability via Proven Branding and Business Growth Strategies for Massive Success. Fri, 23 Jul 2010 14:09:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Isabelle Mercier http://www.leapzonestrategies.com/blog/2009/08/13/great-customer-service/comment-page-1/#comment-2948 Isabelle Mercier Fri, 14 Aug 2009 02:28:12 +0000 http://www.leapzonestrategies.com/blog/?p=2293#comment-2948 Hello Esther. Glad that you liked the article. The Pen company was www.amsterdamproducts.ca. It totally pays off to be great problem solver while providing a great experience. People remember the great outcome instead of the problem. There is no better PR than that. Cheers to great customer service! Isabelle Hello Esther. Glad that you liked the article. The Pen company was http://www.amsterdamproducts.ca. It totally pays off to be great problem solver while providing a great experience. People remember the great outcome instead of the problem. There is no better PR than that. Cheers to great customer service!
Isabelle

]]> By: Esther http://www.leapzonestrategies.com/blog/2009/08/13/great-customer-service/comment-page-1/#comment-2947 Esther Thu, 13 Aug 2009 22:14:28 +0000 http://www.leapzonestrategies.com/blog/?p=2293#comment-2947 This article reads like a suspense novel. Therefore I figured, because the pens were very affordable (not to use the term dirt cheap) I expected the phone number of the pen company to be printed on the pen "by mistake". We have printed a wrong phone number on 5000 letterhead. The client aproved it. But still, we re-printed it on the house ASAP. BTW who are the pen people? This article reads like a suspense novel. Therefore I figured, because the pens were very affordable (not to use the term dirt cheap) I expected the phone number of the pen company to be printed on the pen “by mistake”.

We have printed a wrong phone number on 5000 letterhead. The client aproved it. But still, we re-printed it on the house ASAP.

BTW who are the pen people?

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